Ofcom is set to introduce enforceable standards for BBC online content, aiming to ensure digital material meets the same expectations as traditional broadcasts.
The regulator’s proposed code would, for the first time, apply to all BBC online output, including websites, apps, social media posts and educational resources.
These changes come after Ofcom’s powers were expanded in the Government’s BBC Mid-Term Review, allowing the regulator to move beyond offering non-binding opinions and instead fully regulate BBC online content.
The new rules are designed to address issues such as due impartiality and the protection of under 18s, reflecting the growing number of people accessing BBC content online.
Where necessary, the standards have been adapted to account for differences between broadcast and online formats, but the core aim remains to uphold high editorial standards across all platforms.
Ofcom’s consultation on the proposed code, which also outlines procedures for complaints, investigations and sanctions, is open until 27 August 2026.
Final decisions are expected later this year, at which point Ofcom will publish guidance on how the BBC should implement the new rules.
The regulator is also increasing its oversight of the BBC’s complaints process. While audiences must still complain to the BBC first, Ofcom will now provide greater transparency and external scrutiny of the BBC’s complaint decisions.
A new duty requires Ofcom to regularly review a sample of complaints that reach the BBC’s ‘stage 2’ process, handled by the Executive Complaints Unit.
This is intended to ensure that issues not brought directly to Ofcom are still subject to appropriate oversight and do not breach the Broadcasting Code.
Ofcom has published a protocol detailing how these reviews will be conducted, including the approach to selecting cases, reporting findings and the steps to be taken if further investigation is needed.
